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STORE POLICY & GUARANTEE

Return Policy

Due to the nature of the products we make, we offer the following:

  • Any product which has not been used is eligible for return for 30 days for a refund.  Buyer pays return shipping.  Once the returned item is inspected and is deemed "new and unused", High Tide refunds to original purchase less return shipping cost (invoiced total).

  • Any pipe products are NOT eligible for return once used.  I hope you can understand that.

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5 Year - Guarantee

  • When purchasing, I want you to know you are buying a delicately crafted, highly functional pipe.  Due to the nature of the product and the variety of substance an end user can smoke, please understand I cannot repair products.  I am pleased to offer the following discounts for 5 years from your date of purchase.

  • Less than 1 year - 75% credit towards a replacement pipe.

  • Less than 2 years - 50% credit towards a replacement pipe.

  • Less than 3 years - 30% credit towards a replacement pipe.

  • Over 3 years up to 5 - 25% credit towards a replacement pipe.

Store Policies: Store Policies
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